occasion.day

Refund & Shipping Policy

Last updated: July 10, 2026

This policy explains how shipping, cancellations, and refunds work for Occasion Day, and is part of our Terms of Service.

Shipping & delivery

  • Where we ship. We currently mail physical cards to addresses in the United States only.
  • How it works. Cards are printed, handwritten with a real pen, stamped, and mailed by our fulfillment provider, then delivered by postal carriers. Postage is included in the price.
  • Timing. We aim to send each card with enough lead time to arrive around your requested date. However, delivery dates are not guaranteed. Once a card is handed to the postal carrier, timing is outside our control, and delays can happen due to carriers, weather, holidays, or incorrect addresses.
  • Addresses. You are responsible for providing accurate recipient addresses. Cards sent to an incorrect or incomplete address that you provided are not eligible for a free reprint.
  • E-cards are delivered by email and typically arrive within minutes.

Cancellations

  • Mailed cards. Because each card is custom-produced, you can cancel a mailed-card order only before it has been submitted to the printer. After that point it cannot be recalled.
  • Autopilot. You can turn autopilot off at any time to stop future automatic sends and charges. Cards already sent cannot be canceled.
  • E-cards are sent immediately and cannot be canceled.
  • Subscriptions. You can cancel a subscription at any time; it remains active through the end of the paid period and does not renew afterward.

Refunds

  • Problems with a mailed card.If a card arrives damaged, is misprinted, or does not arrive within a reasonable time due to our error or our fulfillment provider’s error, we will reprint and resend it or refund it — your choice. Reach out within 30 days of the expected delivery.
  • Subscriptions.If you’re unhappy with a subscription charge, contact us within 30 days of the charge and we’ll work with you to make it right.
  • How to request. Email hello@occasion.day with your account email and, if possible, the order details.

Chargebacks

If you have a billing concern, please contact us first — we’re quick to make things right. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

Contact

Questions? Email hello@occasion.day.